Frequently Asked Questions
- What is Canvas?
- How do I login to Canvas?
- How can I get help with Canvas?
- I don't have a Canvas account. How can I get one?
- Is Canvas down?
For Faculty & Staff:
- How do I import my previous semester content into my current course shells?
- How do I change the start and end dates in my course?
- I am teaching on Canvas for the first time next semester. What do I do?
- What training is available for Canvas?
- What is the OEI Rubric and will Cañada be using it?
- How can I have my courses cross-listed in Canvas?
- How do I add people to my course?
- How do I remove people from my course?
- How can I add someone to a course who does not have an @smccd.edu or @my.smccd.edu email address?
- How can I get a Canvas shell to use for a non-CRN course, or group?
- How can I change a student's name in Canvas?
- I can see my past course shells on my Dashboard. Can I customize the Dashboard?
- I gave a student an Incomplete. How do I give them access to a past Canvas course?
A: Canvas is a learning management system chosen by the California Community College's Online Education Initiative to become the state-wide learning management system for all the California Community Colleges. Please refer to the January 13, 2016 Board Report for more information on Canvas and the OEI Rubric in the SMCCD. Canvas replaced WebAccess on June 6, 2017.
A: You can get to Canvas at smccd.instructure.com and then you can login with your @smccd.edu or @my.smccd.edu email address (without the @smccd.edu or @my.smccd.edu on the end) and your email password (faculty) or your Canvas password (students). If you are a new student, or do not have a Canvas password yet, then you need to fill out the Reset Your Canvas Password Form. A link will be sent to your @my.smccd.edu email address allowing you to create and/or reset your Canvas password. If you don't have an @my.smccd.edu email address yet, use your G number as your username to reset your Canvas password and the password reset email will be sent to your personal email.
A: Call the Canvas Support line at 844-505-4565 or put in a help ticket with SMCCD Online Course Support. The Cañada College Canvas website also offers Student Canvas Resources and Faculty & Staff Resources.
A: Fill out the Canvas Account Creation request form. Someone will follow up with you within 3 business days.
A: You see how the Canvas system itself is doing on the Canvas Status page. You can also check how Canvas is doing in our District on the SMCCD Web Services Status page. Be sure to check both of these pages for a complete status update.
A: Check out the Canvas Student Login Guide and the Canvas, Student Email & WebSMART Login Guide for how to troubleshoot your login issues. If you continue to have issues logging in, call the Canvas Support line at 844-505-4565 or put in a help ticket with SMCCD Online Course Support.
A: Fill out the Student Canvas Name Change request form. Please note that this name change will only take effect in Canvas and that in most cases only your first name will be changed so that your instructors can still easily identify you in the Canvas gradebook.
For Faculty & Staff:
A: Follow the steps in the How do I copy content from another Canvas course? Canvas Guide.
A: If you want to change the course start and end dates, follow the How do I change the course start and end dates? Canvas Guide. And then additionally, you can change the dates for each section in your course by following the How do I edit the details for a course section? Canvas Guide. You might also want to review the How do I restrict student access to a course before or after the course dates? Canvas Guide.
A: (1) Watch: Logging In & Getting Acquainted with Canvas (5 minutes), (2) Review: Cañada College Canvas Course Launch Checklist, (3) Check Out: Cañada Canvas & Accessibility Basics Training Course (Email firstname.lastname@example.org for access to the course).
A: For online training, we have the Cañada Canvas & Accessibility Basics Training Course (Email email@example.com for access to the course) and the Quality Online Learning & Teaching (QOLT) Work Group. For in-person training, please visit the Canvas Training page.
A: The OEI (Online Education Initiative) Course Design Rubric analyzes how well courses promote student success and meet existing regulatory and accreditation requirements. Please refer to the January 13, 2016 Board Report for more information on Canvas and the OEI Rubric in the SMCCCD.
A: Email Allison Hughes, Cañada's Instructional Technologist to have your courses cross-listed. Please provide all of the CRNs for the courses in the request, and let Allison know if you have already put content into any of the courses, or have a preference for which course will be the main course.
A: Refer to the How do I add users to a course? Canvas Guide.
A: Please note, students enrolled in your course can only be removed if they drop the course through Admissions & Records. Email Allison Hughes, Instructional Technologist, with the names and emails of the people you would like removed and from which course(s).
A: Fill out the Non-District Canvas Account Creation request form. Be sure to explain why this person needs an account and what they will need to access. If you'd like to enroll a large number of Non-District people in a non-CRN course, create the course in the Free-for-Teachers instance of Canvas instead of the SMCCCD instance of Canvas.
A: Fill out the Non-CRN Canvas Shell request form.
A: Direct the student to fill out the Student Canvas Name Change request form.
A: Refer to the Customizing the Dashboard step-by-step video (1 minute).
A: Refer to the Adding a Section for Incompletes video (3 minutes).