Training & Support
I'll be holding office hours every Tuesday and Thursday from 11am-1pm in my Personal Meeting Room on Zoom. If you'd like to join, please email me for the meeting ID. Office hours are a great place to ask questions and hear from colleagues about how they're doing.
I'll be sending out my Instructional Technology Newsletter every week, which will include updates and reminders about Canvas, Zoom, Improve, and anything else Instructional Technology-related. You can find all past issues on the Instructional Technology Newsletter page.
- Colleagues: Consider reaching out to a fellow faculty member who you know is familiar with online teaching and Canvas for advice.
- Allison Hughes, Instructional Technologist:email@example.com
- Canvas Support
- Put in a ticket anytime: https://smccdhelp.zendesk.com/hc/en-us
- Call or Text: 844-505-4565 (Available Monday-Friday 9AM-9PM)
- Call: 833-715-2286 (Available Monday-Friday, 5PM-8AM and Weekends)
- Help for Students
- SMCCCD COVID-19 Hotline (Monday-Friday 8am-5pm): (650) 574-6650
- Canvas Support (Anytime): Put in a ticket: https://smccdhelp.zendesk.com/hc/en-us
- Canvas Phone Support (Monday-Friday 9am-9pm): 1-844-505-4565
- Additional Canvas Support: 1 (833) 715-2285
- Zoom & Student Email Support - http://mysmccd.helpserve.com/Tickets/Submit
- WebSMART, Canvas, Student Email & Google Apps Support Resources