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Newsletters

The Instructional Technology & Design Newsletter is sent out every month, and includes guides, video, trainings, updates and reminders about all things instructional technology and design at Cañada. You can explore current and past issues on the Instructional Technology & Design Newsletter page.

Instructional Technology Support - Fall 2024

Until our Instructional Technologist role is filled this semester, CSM's Instrucitonal Technologist, Erica Reynolds, will be offering us instrucitonal technology training and support for the Fall 2024 semester.

Erica Reynolds began her role as an Instructional Technologist at College of San Mateo in 2016. She holds a Master’s degree in Education with a concentration in Instructional Technologies from San Francisco State University. She has extensive experience working with faculty to explore effective and innovative ways to incorporate technology into the curriculum to support our students.

Erica is happy to provide you with support in the following areas:

Help with implementing web technologies such as Canvas, Panopto, Pronto, and Zoom
Canvas related needs (cross-listing, sandboxes and non-instructional shells, display name changes, adding roles, importing content etc.)
Information on the following upcoming trainings: Quality Online Teaching and Learning (QOTL), Level 1 and 2, and Skills in Multimodal Pedagogy and Learning (SIMPL)

If you need support in any of these areas please feel free to reach out to Erica (reynoldse@smccd.edu). Please note that Erica will continue to work in her existing capacity as Instructional Technologist at CSM, while supporting the Cañada community as well, as such, please expect a 24-48 hour response time as they meet the needs of both communities.

Existing Tech Support for Faculty, Staff & Students

- Put in a ticket anytime: https://smccdhelp.zendesk.com/hc/en-us
- Call or Text: 844-505-4565 (Available Monday-Friday 9AM-9PM)
- Live Chat with Canvas Support
ITS: Get Help with General Technology, Email, Hardware, and Classroom Technology Questions
- Put in a ticket anytime: https://helpcenter.smccd.edu/requestform/
- Call the HelpCenter: (650) 574-6543
Help for Students
- Cañada Online Learning Website
- Canvas Support (Anytime): Put in a ticket: https://smccdhelp.zendesk.com/hc/en-us
- Canvas Phone Support (Monday-Friday 9am-9pm): 1-844-505-4565
- Additional Canvas Support: Live Chat with Canvas Support for Students
- Zoom & Student Email Support - http://mysmccd.helpserve.com/Tickets/Submit
- WebSMART, Canvas, Student Email & Google Apps Support Resources
- Cañada Virtual Campus

Instructional Design Support

Office Hours

Allison will be holding Instructional Design Office Hours on Tuesdays from 2:30p.m.-3:30p.m in 13-352 and on Zoom at https://smccd.zoom.us/j/4516976442. Stopy by office hours to ask questions, get suggestions about issues or changes in your courses, or to just say hello and get some work done.

Consultations

You can now book individual and small group/department instructional design consultations with Allison Hughes, Cañada's Instructional Designer. Consultations are oppurtunties to ask questions about teaching and learning, get support with course design issues and updates, or just have a thought partner in your teaching work.

To book a consultation select a time that works for you, or email Allison at hughesa@smccd.edu.