Online Student Services Guide
Cañada College Online Student Services are Available to You
Dear Cañada College Students:
Welcome students! As the college continues to conduct the semester in an in-person manner, we wanted to remind you that many student services remain available to you online. The services listed on this page are all available online as well as in person. The following services are now only available in person: Outreach, Campus Tours
General Student Services
Click on any of the following drop-down menus for a more detailed description of each student service.
Remote and in person counseling services are available for General Counseling and for our Counseling Support Programs (EOPS, Promise, TRiO, etc.). Please contact The Counseling Center at (650) 306-3452, email canadawelcomecenter@smccd.edu. Students can also visit the Counseling Center in Building 9 on the first floor. Spring 2023 hours are:
- Monday: 8:00 am to 4:30 pm
- Tuesday: 8:00 am to 7:00 pm
- Wednesday: 8:00 am to 7:00 pm
- Thursday: 8:00 am to 4:30 pm
- Friday: 8:00 am to 12:00 pm
The Admissions & Records Office is operating online and in person, providing essential services through the end of each semester. They can be contacted at canadaadmissions@smccd.edu or (650) 306-3226. They are located in Building 9 on the first floor. Their hours of operation are:
- Monday: 8:00 am to 4:30pm
- Tuesday: 8:00 am to 7:00 pm
- Wednesday: 8:00 am to 7:00 pm
- Thursday: 8:00 am to 4:30pm
- Friday: 8:00 am to 12:00 pm
If you have a question and would like to contact Admissions & Records, you can submit your question through the Admissions & Records Assitance Form.
Admissions & Records will continue processing transcript requests and forms; please access the forms on their website.
Note: veterans or veteran dependents, for questions about your status, please contact Juan Vera at veraj@smccd.edu
Online and in-person services are available. Please email the cashiers office staff at canadacashiers@smccd.edu or call (650) 306-3270 for assistance.
Cashier's Office is located in Building 9 on the first floor.
In-person hours:
- Mondayto Thursday: 8:00 am to 4:30 pm
- Friday: 8:00 am to 12:00 pm
Virtual hours:
- Monday to Friday: 8:00 am to 4:30 pm
Students can make a phone or Zoom appointment by contacting the Cañada Disability Resource Center at canadadrc@smccd.edu, calling (650) 306-3259, (leave a voicemail, be sure to include your full first and last name and your G#) or visit us in person in Building 5, Room 303.
Our front office hours for Spring 2023 are:
- Monday: 9:00 am - 4:30 pm
- Tuesday: 9:00 am - 7:00 pm
- Wednesday: 9:00 am - 7:00 pm
- Thursday: 9:00 am - 4:30 pm
- Friday: 9:00 am - 5:00 pm
Our front office hours for Summer 2023 are:
- Monday: 8:00 am - 4:30 pm
- Tuesday: 8:00 am - 7:00 pm
- Wednesday: 8:00 am - 7:00 pm
- Thursday: 8:00 am - 4:30 pm
- Friday: Closed
Students can contact Nimsi Garcia at garcian@smccd.edu or visit the Dream Center office in Building 9, Room 118. Dream Center Hours:
- Monday to Thursday: 8:00 am to 4:30 pm
- Friday: 8:00 am to 12:00 pm (in person only)
- Friday: 12:00 pm - 4:00 pm (virtual only)
The ESO! Adelante Program supports Latinx, high-potential, first-generation college students, low-resource students and first-generation college students in their transfer pathway to San Francisco State University (SFSU) through transfer support programs at Cañada College and SFSU. They provide academic preparedness support, peer mentors and transfer informational workshops. Visit the ¡ESO! Adelante Program website for more information. Students with questions can email Mary Ho at hom@smccd.edu or visit the Colts-U transfer office located in Building 9 Room 106 on:
In person hours:
- Monday to Thursday: 8:00 am to 4:30 pm
- Friday: 8:00 am to 12:00 pm
Virtual hours:
- Monday to Thursday: 8:00 am to 4:30 pm
- Friday: 8:00 am to 4:00 pm
The Cañada College Financial Aid Office is open for remote and in person services during our regularly schedule hours. Please visit the Financial Aid website where you can Ask Cody (our chatbot) general financial aid questions, get assistance from a staff member during our Zoom Drop-In Hours, apply for our annual scholarships, and submit your financial aid documents securely through the Financial Aid DropBox. All questions can be directed to our campus email at canadafinancialaid@smccd.edu or phone (650) 306-3308. Make sure to include your student ID (G number) in all communications. The Financial Aid office is located on Building 9 on the first floor.
Office Hours for Spring 2023:
- Monday: 8:00 am to 4:30 pm
- Tuesday: 8:00 am to 7:00 pm
- Wednesday: 8:00 am to 7:00 pm
- Thursday: 8:00 am to 4:30 pm
- Friday: 8:00 am - 12:00 pm
Summer 2023 hours:
- Monday: 8:00 am to 4:30 pm
- Tuesday: 8:00 am to 7:00 pm
- Wednesday: 8:00 am to 7:00 pm
- Thursday: 8:00 am to 4:30 pm
- Friday: Closed
Zoom Drop-in assistance and hours:
- Tuesday: 10:00 am to 11:00 am
- Wednesday: 3:00pm to 4:00 pm
The Health Center is open for both in person and virtual services. For more information regarding schedules, future appointments for both in person or virtual, please email canhealth@smccd.edu or call (650) 306-3309. Or visit the Health Center in Building 5. Room 303 during the following hours:
- Monday to Thursday: 9:00 am to 3:00 pm
- Friday: Closed
The library is open on campus offering both in person and online services for students. The library website gives students information on types of services that are offered to students both online and in person. The library is located on Building 9 on the third floor and is open during the following hours:
- Monday to Thursday: 8:00 am to 8:00 pm
- Friday: 8:00 am to 3:00 pm
- Saturday: 10:00 am to 2:00 pm
- Sunday: Closed
Students can also email the library at canlibrary@smccd.edu for questions and other online services the library offers students.
If you need a Chromebook, Laptop, WiFi hotspot, or calculator use the Student Technology Request form. Be sure to include your name and G-number. You will receive a response to your request to notify you if equipment is available and instructions for receiving it. Please note that supplies are limited and we may not have the exact equipment requested available.
Students can make both in person and remote appointments with the Counseling Center by stopping by in Building 9 on the first floor. If you are not registered with the Personal Counseling Center, please email us at canadawelcomecenter@smccd.edu to get guidance on registering with the PCC. For more information regarding information on what services the Counseling Center provides, visit the Counseling Center website.
Counseling Center Office Hours:
- Monday: 8:00 am to 4:30 pm
- Tuesday: 8:00 am to 7:00 pm
- Wednesday: 8:00 am to 7:00 pm
- Thursday: 8:00 am to 4:30 pm
- Friday: 8:00 am to 12:00 pm
If you need to speak with someone right away or are in crisis, please contact one of these resources as soon as possible:
- Local Crisis Line: 650-579-0350
- National Suicide Prevention Lifeline: 800-273-TALK
- Crisis Text Line: 741-741 (Text “COURAGE”)
If you are in immediate emergency call 911 or go to your nearest emergency room.
SarkPoint
Both remote and in person financial coaching and education services are available for SparkPoint. Sign up today to receive cash incentives for completing positive financial behaviors. To schedule an appointment contact (650) 381-3550 or email CanSparkpoint@smccd.edu. More information can be found on the SparkPoint website.
No matter where you are, you can still get involved and find your community at Cañada College! Learn more about Campus Events, Student Clubs, Student Senate, and leadership programs you can get involved here. More information regarding student life can be found on the Student Life webpage. We’re also still making Student Body Cards and providing Housing Assistance meetings; contact us at canstudentlife@my.smccd.edu to get started today!
Remote and in person services are available for the Veterans by calling (650) 381-3551 or emailing CanVeterans@smccd.edu. If you are seeking food, housing, rental assistance or any other community resource, please call 211. If you live in San Mateo County, you may also contact your nearest San Mateo County Core Agency.
Online Tutoring and Mentoring
Click on any of the following drop-down menus for a more detailed description of each student service.
The Learning Center and STEM Center operations are both in person and online. Tutoring for the majority of subjects (Math, English, Social Sciences, Sciences, etc.) is available online. For more information visit the Learning Center website or the STEM Center website. If students would like to contact the Learning center for any request, students can submit a Request Form. Students can also reach the Learning Center by calling (650) 306-3348 or email Jonathan MacSwain at macswainj@smccd.edu
Learning Center and STEM Center is located in Building 9 on the Second floor.
Learning Center Hours (both in person and virtual)
- Monday to Thursday: 8:30 am to 8:00 pm
- Friday: 8:30 am to 3:00 pm
Students can reach the Learning Center through their Zoom link.
STEM Center Hours:
- Monday: 8:30 am to 5:00 pm
- Tuesday: 8:30 am to 5:00 pm
- Wednesday: 8:30 am to 4:00 pm
- Thursday: 8:30 am to 5:00 pm
- Friday: 9:00 am to 2:30 pm
STEM students who need assistance with study tips, appointments with our STEM Counselor, or personal statements for scholarships, can email or text/phone to chat with us! Contact Gonzalo Arrizon, Retention Specialist, at arrizong@smccd.edu. or by calling (650) 306-3463. Habla Español.
The STEM Center is located in Building 9 on the Second floor.
STEM Center Hours:
- Monday: 8:30 am to 5:00 pm
- Tuesday: 8:30 am to 5:00 pm
- Wednesday: 8:30 am to 4:00 pm
- Thursday: 8:30 am to 5:00 pm
- Friday: 9:00 am to 2:30 pm
Other Important Information
Click on any of the following drop-down menus for a more detailed description of each additional service.
Current students who need access to internet and technology equipment or software required to complete coursework, are eligible to borrow available equipment such as Chromebooks, hotspots, and graphing calculators. For more information contact the Library website, or email the library at canlibrary@smccd.edu or by visiting the library in Building 9 on the third floor. The hours of the library are losted below:
Monday to Thursday: 8:00 am to 8:00 pm
Friday: 8:00 am to 3:00 pm
Saturday: 10:00 am to 2:00 pm
Sunday: Closed
Students can order their textbooks online to have them shipped to their address, or have them ready for pickup. This can be done across all colleges in the district.
Cañada: Order Textbooks Online for Cañada
CSM: Order Textbooks Online for College of San Mateo
Skyline: Order Textbooks Online for Skyline