Counseling Appointments

To schedule your own virtual counseling appointment click on your student success link in your OneLogin student portal account. To contact us, please send an email to canadawelcomecenter@smccd.edu or call and leave a message at (650) 306-3452

Conference call

Counseling Services

60-Minute Counseling Phone Appointments (Zoom Video or by Phone) are available for new and enrolled students by emailing or calling the Welcome Center. After new, first-time college students have completed Online Student Orientation in WebSMART and entered Math and English class history for first-time college Math, English, or English Second Language course placement, they can schedule counseling appointments. Schedule appointments one week in advance to be sure to get the day, time, and counselor you prefer. 


Welcome Center Hours

Monday: 8:00am - 4:30pm

Tuesday: 8:00am - 4:30pm (In person) 4:30pm-7:00pm (remotely)

Wednesday: 8:00am - 4:30pm (In person) 4:30pm-7:00pm (remotely)

Thursday: 8:00am - 4:30pm

Friday: 8:00am - 12:00pm (In person) 12:00pm-4:30pm (remotely)



Group video call


Have a general question?

For live assistance with your general questions, drop in to our live Zoom support room!

Zoom Drop-in Hours





Different Types of Counseling Offered


   Academic Counseling

  • Assist in academic planning and select appropriate courses to achieve goals (Student Educational Plan - SEP)
  • Review graduation, transfer and career certificate requirements
  • Assist in addressing academic problems such as probation and dismissal
  • Advise during times of academic difficulty
  • Explore majors
  • Please note that drop-in appointments are on a first come first serve basis

   Career Counseling

  • Help students clarify goals and provide guidance through the process of making decisions about education and career goals
  • Assist students with the research and review of career options
  • Teach a variety of career courses that offer students the opportunity to assess their interests, values, personality and skills; improve job search skills as well as enhance college level study skills

   Transfer Counseling

  • Assist students with information and resources for transferring to a university or college including transfer application and process
  • Review student's qualifications for Transfer Admissions Guarantee

   Personal Counseling

  • Discuss personal issues that may affect their academic performance
  • Explore options and develop plans with students regarding their personal issues, educational decisions and career goals
  • Provide referrals to other students support services and community resources



No Show Policy

  • It is essential to show up for your counseling appointment on time
  • If you are unable to keep your appointment, it is your responsibility to call the Welcome Center (650) 306-3452 to cancel by the night before; you can leave a voicemail to cancel
  • You are marked as a NO SHOW if you miss your appointment or are 10 minutes late. 
  • After three missed appointments (NO SHOWS) you are required to meet with the Dean of Counseling before setting new appointments.


Important Academic Calendar Dates

Please see the Academic Calendar for specific dates for the following:

  • Last day to drop a semester length course and receive a partial refund
  • Last day to add a semester length course
  • Last day to drop a semester length course without a "W"
  • Last day to file petitions for Certificate and/ or Associate's Degree to be able to participate in the graduation ceremony at the end of the semester
  • Last day to withdraw from semester length course with a "W"
  • For last-start and short term courses, please refer to the printed class schedule or WebSMART for the last day to drop and add.



Division Organization Chart

Counseling Division Org Chart